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TERMS & CONDITIONS:
- Minimum order is $175 for new accounts.
- No phone orders are accepted. All orders must be faxed, mailed or emailed, written at a tradeshow or submitted by a sales representative, and must include: store name, shipping address, fax and phone numbers, email, buyer or contact name, preferred ship date, credit card number - name on card - expiration date or other prepayment as described below.
- Payment must be made by credit card: Visa, MasterCard or American Express. Credit cards will not be charged until the order is ready to ship and will only be charged for items actually shipped, plus S & H.
- Checks or money orders will be accepted by prepaying the total ordered plus shipping and handling. All checks will be held 14 days for clearance before order is processed.
- No Backorder Policy. Since we do not backorder, if an order cannot be shipped complete, we will cancel the unavailable items and promptly refund any prepayment for those items.
- Shipping & Handling charges are a percentage based on the total value of order and distance from our Southern California Warehouse. (See chart for S&H charges by zip code.)
- Orders submitted without credit card information or prepayment will not be processed.
- Credit terms will be considered only for large well-known firms, chain stores and museum shops that have established excellent credit history within the industry.
- A 50% deposit is required for any order totaling $5,000 or more.
- All foreign orders must be 100% prepaid before shipping. Shipping charges must be billed collect to customer.
- California accounts must have a signed original Sellers Permit Form on file with us before an order can be processed in our system.
- $25 will be charged for returned checks.
NO RETURNS & EXCHANGE POLICY:
- Returns are not accepted unless merchandise is defective due to manufacturing. Defective items will be exchanged with equal value merchandise or a credit will be issued. Defective merchandise must be reported within 5 days of receival and a return authorization must be issued by FG&Co.
- All shipments are FOB our Southern California warehouse, therefore it is the responsibility of the buyer to report any shipping damage and claims directly to the carrier.
- Customers who refuse a delivery will be charged a 20% restocking fee and all freight costs.
- Litigation will take place in the county of Orange California.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE.
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